Shipping policy

Last updated: November 12, 2026

Thank you for shopping with Tabia. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store.

1. Order Processing

Orders are processed after payment confirmation, subject to product availability and applicable business operations.

Orders are prepared and dispatched from our facility in Söke, Aydın, Türkiye.

If an order cannot be fulfilled within the delivery period communicated at checkout, we will inform you and handle your order in accordance with applicable consumer protection legislation.

2. Shipping Carrier

We primarily ship orders within Türkiye using Yurtiçi Kargo.

Our store uses the Pax–Yurtiçi Kargo integration to manage shipping-related operations.

Where necessary, alternative delivery arrangements may be communicated to the customer before dispatch.

3. Delivery Areas

We currently accept online orders for delivery within Türkiye.

International shipping is not currently offered through the Turkish online store unless expressly made available at checkout.

4. Shipping Costs

Shipping charges are displayed during checkout before the order is confirmed.

The applicable shipping charge may depend on the delivery destination, the products ordered, package characteristics, and available shipping options.

Any free-shipping promotion, where offered, will be subject to the conditions displayed on the website or at checkout.

Customers will not be charged additional standard shipping fees that were not disclosed before the purchase was completed.

5. Estimated Delivery Times

The estimated shipping and delivery information applicable to your order will be communicated during checkout or in the relevant order information.

Delivery estimates may be affected by weekends, public holidays, weather conditions, carrier operations, or other circumstances.

Tabia remains responsible for fulfilling its delivery obligations within the period promised to the customer and the applicable legal deadlines.

Unless a legally applicable exception applies, delivery of goods must take place within the agreed period and, in any event, within the maximum period prescribed by Turkish consumer legislation.

6. Shipping Confirmation and Tracking

Once your order has been dispatched, you will receive a shipping confirmation containing tracking information where supported by the delivery service.

You can use this information to follow your shipment through Yurtiçi Kargo.

Tracking information may not become available immediately after dispatch.

7. Delivery Address and Failed Delivery

Please provide complete and accurate delivery information when placing your order.

If you notice an error in your address, contact us as soon as possible at iletisim@tabiabotanicals.com.

We will try to assist before dispatch, although changes may not always be possible once the shipment has entered the carrier's delivery network.

If delivery cannot be completed, please contact us so that the shipment status and available options can be reviewed.

8. Lost, Delayed, Damaged, or Incorrect Deliveries

Please inspect your parcel upon delivery.

If the parcel is visibly damaged, we recommend documenting its condition and, where possible, requesting a damage report from the carrier.

If your order arrives damaged, contains incorrect products, or does not arrive as expected, contact us promptly at iletisim@tabiabotanicals.com, preferably including your order number and relevant photographs.

We will review the situation and arrange an appropriate resolution in accordance with your statutory consumer rights.

Nothing in this policy limits Tabia's legal responsibility for loss or damage occurring before delivery to the consumer, or the consumer's statutory rights regarding defective goods.

9. Order Changes and Cancellations

If you wish to change or cancel an order, contact us as soon as possible.

Where operationally possible, changes may be accommodated before dispatch.

Once an order has been dispatched, shipping changes may be restricted. Your statutory cancellation, withdrawal, and refund rights remain unaffected.

For further information, please refer to our Returns & Refunds Policy.

10. Returns

Returns are handled separately from outbound delivery.

Customers should submit a return request through the website where available, or contact Tabia directly.

Following review, Tabia will provide return instructions for shipping with Yurtiçi Kargo.

Return shipping charges and statutory withdrawal rights are governed by the Returns & Refunds Policy and applicable Turkish consumer legislation.

11. Contact Information

For questions about shipping and delivery, please contact:

Tabia

Doğal Destek Ürünleri Araştırma Sanayi ve Ticaret A.Ş.

Atburgazı Mah. Abdi İpekçi Cad. No.70, 09220 Söke/Aydın, Türkiye

Email: iletisim@tabiabotanicals.com

Telephone: +90 541 527 85 00